Customer Success Manager
The Customer Success team is the critical link between our customers and the software and operations teams. You will use your technical skills and business experience in a hybrid role to (1) serve as a trusted partner to our customers (2) use customer feedback to shape engineering features and projects. You will get hands on operating experience in a fast growing company. There will be opportunities to travel and work with people from all over the world.
Full-time
New York or Los Angeles
July 28, 2025
The Role
- Customer Relationship Management
- Develop a trusted advisor relationship with each of your customers, driving success with our solutions and ensuring they receive maximum value from Remarkable
- Be an expert and advisor, while maintaining an understanding and expertise of Remarkable products and solutions, to drive our customer’s ability to successfully adopt the most relevant features for their specific requirements.
- Be a thought leader and provide insights, recommendations and best practices to your key accounts
- Customer Success Planning
- Develop and execute tailored Customer Success Plans that align with customers’ business objectives and desired outcomes.
- Conduct regular business reviews (QBRs) to ensure progress, align on goals, and identify growth opportunities.
- Retention & Expansion
- Drive high renewal rates and identify growth and expansion opportunities.
- Reduce churn and contraction through early risk identification, intervention, escalation and mitigation in partnership with your Remarkable team.
- Data-Driven insights
- Leverage data and analytics to identify trends, risks, and opportunities to enhance the customer journey.
- Prepare and present reports to customers and internal teams that demonstrate impact and value.
Qualifications
- 2+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization.
- Analytical Skills for data-driven decision making.
- Experience with strategic and complex enterprise customer needs.
- Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.
- Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.
- Ability to understand and communicate complex problems clearly and concisely to different audiences.
- Self-motivated and entrepreneurial team player.